Frequently Asked Questions

Find answers to frequently asked questions here.
If your question is not answered, please contact us .

 
When will I receive my purchase?

Check the SHIPPING section.

How much does shipping cost?

Consultation the section of SHIPPING .

What is the minimum order?

There is no minimum order in mainland Spain.

In all other countries the minimum order is €30.

Can I return the products I have purchased?

Yes, check the RETURNS procedure HERE .

How do I redeem the points I've accumulated with my purchases?

Check out the Idealium Club information page.

What are the payment methods?

Payment is made through a secure payment platform with encryption technology, and you can pay by debit/credit card, Bizum or Paypal.

Will I receive any documentation with my purchase?

No, the order shipment does not include paper documentation (delivery note or invoice). You will only receive the items.

Can I request an invoice for my purchase?

Of course. When placing your order, please provide your tax identification number (NIF). Invoices are not sent printed with your order. You can download it from your customer area or request your invoice by contacting us at administracion@idealium.es