Frequently Asked Questions

Check out the most frequently asked questions here.
If your question is not resolved, please contact us .

 
When will I receive my purchase?

See the SHIPPING section.

How much does shipping cost?

Consultation the section of SHIPPING .

What is the minimum order?

There is no minimum order in mainland Spain.

In other countries the minimum order is €30.

Can I return the products I have purchased?

Yes, please check the RETURNS procedure HERE .

How do I redeem the points I've earned from my purchases?

Check out the Idealium Club information page.

What are the payment methods?

Payment is made through a secure payment platform with encryption technology, and you can pay by debit/credit card or PayPal.

Will I receive any documentation with my purchase?

No, paper documentation (delivery note or invoice) is not included in your order shipment. You will only receive the items.

Can I request an invoice for my purchase?

Of course. When placing your order, please provide your VAT number. Invoices are not sent in print with your order. You can download them from your customer area or request them by contacting us at administracion@idealium.es.