Refund policy

Order Cancellation

At Idealium, you may request the cancellation of your order as long as it has not yet been processed or shipped.
If the order has not left our warehouse, we will process the cancellation free of charge and issue a full refund of the amount paid using the same payment method used at the time of purchase.

If the order has already been shipped or is in transit, direct cancellation will no longer be possible. In this case, the customer may still exercise their right of withdrawal or return, following the procedure described in the “Returns” section.
In this situation, shipping and return costs shall be borne by the customer.

To request the cancellation of an order, please contact our team as soon as possible at devoluciones@idealium.es indicating your order number and the reason for the request.
Requests will be handled during business hours, and you will receive an email confirmation informing you whether the order can be stopped before dispatch.

Returns

If, after receiving your purchase, you wish to return one or more products, you may request a return within 14 calendar days from the date you received your order.

The return cost is equivalent to the shipping fee for each zone. Please check the Shipping Costs section for details.

Returned products must be unused, with their original packaging or label, and in perfect condition. Otherwise, no refund will be issued.

Issues and Warranty

If your order has any issue, such as a defective product or a preparation error on the part of Idealium, you may request correction free of charge within 30 calendar days of receiving the order.

How to request a return or warranty claim

Simply fill in our return form or email us at devoluciones@idealium.es

Please make sure to include:

  • Reason (Return or Warranty)
  • Order number
  • Items you wish to return

Steps to follow

  1. Get the return label: We will review your request within 24h and contact you by email. If your request meets the return conditions, we will send you a link to pay the return cost. Once payment is confirmed, we will send you the return label.
  2. Prepare the package: The customer must pack the items carefully, print the return label, and attach it to the outside of the parcel.
  3. Send the package: The customer must drop off the parcel at any Correos office within 30 days of receiving the return label.

Refund

Once we have received and verified the returned products, the refund will be issued as follows:

  • Refunds will be made using the same payment method used for the purchase.
  • For returns, only the cost of the returned products will be refunded (original shipping fees are non-refundable).
  • For warranty claims or incidents, a replacement product will be sent at no extra cost. If the item is unavailable and cannot be replaced, the corresponding refund will be issued.