Terms of service

Terms and Conditions of Use and Sale

Access to, browsing, and use of the website www.idealium.es (hereinafter, the “Website”) imply the express and unconditional acceptance of all the terms set out in these Terms of Use, which have the same validity and effect as any contract executed in writing and signed. Compliance with these Terms shall be enforceable against any person who accesses, browses, or uses the Website. If you do not agree with the terms set out herein, please refrain from accessing, browsing, or using the Website.

1 – Purpose

These terms set out the contractual conditions governing the purchase by users of the products and/or services offered through the platform www.idealium.es (the “Website”).

Any matter not expressly provided for in these Terms of Sale shall be reserved to Idealium, without prejudice to the application of the applicable legislation in force.

Idealium reserves the right to make changes and/or updates to these terms. In the event of material changes, customers will be informed in advance for acceptance or rejection. In any case, it shall be understood that the user expressly accepts such changes or updates if they place a new order through the Website.

If accepted by the user, the modified terms will fully replace the previous ones and apply to any new orders placed from the date of acceptance.

Ticking the relevant checkbox during the checkout process, or completing all the steps electronically, constitutes the user’s express acceptance of these Terms of Sale with the same validity as a handwritten signature. The user acknowledges that they have sufficient legal capacity, have read these terms in advance and understand their content.

The user must be of legal age (≥ eighteen (18) years) to contract with Idealium.

Unless otherwise indicated, the entire contracting process is carried out in Spanish.

2 – How Idealium operates

Idealium is an online platform offering a wide variety of products that users can purchase via the Website; such products will then be shipped to the postal address indicated during the purchase process.

All communications with the user will be made preferably by electronic means and, secondarily, by telephone.

3 – Purchase procedure

The purchase of products and/or services is carried out entirely electronically through the Website. Any person with internet access may purchase; all products and services offered are publicly accessible without restrictions for viewing.

Steps to purchase:

  1. After accessing the Website, the user selects the desired products/services, carefully reviewing descriptions, characteristics, conditions, delivery times and final prices. Selected items are added to the shopping cart and remain there until the user clicks the checkout button.

  2. From the cart, the user begins the electronic checkout. Items in the cart may be removed at any time. If proceeding, the user must accept these Terms of Sale and the Privacy Policy.

  3. To personalise the order and enable shipping, the user must log in (or create an account if not registered) and complete the form with essential personal data for control, billing and delivery.

  4. The user then selects a payment method from those offered on the Website. Idealium never has access to bank details, which are processed directly by the relevant financial institutions through our payment gateway.

  5. After completing the purchase, an on-screen order summary is displayed and an automatic confirmation email is sent describing the purchase and its characteristics. This document serves as proof for any claim. If the email is not received, please check the spam/junk folder; if not found, notify us as soon as possible so we can resolve the issue.

  6. Registered users can view all order information—current and past—in their private account area (order summary, date, amount, payment method and status).

4 – Shipping of the order

By default, products are shipped to the physical address stored in the user’s Website account. The user may change the shipping address during checkout and update the address associated with their account.

As a general guideline, once full payment has been made and received by Idealium, products are dispatched within 24/48 business hours.

If the selected product is not available for immediate dispatch, the user will be informed in advance of the situation and the new delivery time as soon as Idealium becomes aware of it, and may exercise the right of withdrawal under “Right of withdrawal”.

5 – User registration

Registration is free and can be completed electronically on the Website. All data provided must be real and accurate, as this is the only way we can process future orders.

Under no circumstances shall Idealium be responsible for the accuracy of registration data provided by users; each user is responsible for any consequences, errors or issues arising from poor-quality or inaccurate data.

The user account is personal and non-transferable. Idealium’s main customer profile is a natural person (retail), without prejudice to possible sales to legal entities.

Users must be at least eighteen (18) years old to register.

Users may unsubscribe at any time by emailing info@idealium.es indicating their username and the specific service from which they wish to unsubscribe. They may also unsubscribe from marketing emails via the same address or via the unsubscribe link included in every email. Please allow 48–72 hours for processing.

As stated in the Website Terms of Use, users may request a new registration; however, Idealium may refuse registration where the user breaches the Terms of Use, these Terms of Sale and/or the Privacy Policy, or where there is an unresolved dispute or a concluded dispute attributing fault or negligence to the user and/or harm to Idealium, its partners or its users, customers or prospects.

6 – Electronic contracting

In accordance with applicable legislation on information society services and e-commerce, contracts concluded electronically produce all legal effects provided that consent and other validity requirements are met.

The electronic record of these Terms of Sale is admissible as documentary evidence in the event of a dispute. Completing all stages of the purchase process and, where applicable, paying the corresponding amount necessarily implies the required contractual consent.

Prior to starting the purchase process, all relevant information is made available to users and will only apply if the user decides to contract through Idealium.

7 – Pre-contractual information

These Terms of Sale are available to all Website users free of charge.

Access to the purchase process is free, with no additional costs other than the user’s own internet connection.

All products and services are duly described on their respective product pages. Only what is expressly indicated therein shall be deemed included.

The contract between Idealium and the user is deemed perfected when the user completes the purchase process; completing all stages and providing the requested data constitutes a direct expression of the user’s will to accept these Terms.

Unless otherwise indicated, the language of the purchase process and of this contract is Spanish.

8 – Prices and economic conditions

Prices are indicated on each product page and are shown in the official currency of the Euro area, Euro (€).

All prices are public and visible without requiring user registration.

All displayed prices are final prices including VAT. Individual product prices do not include shipping costs (these are shown in the cart prior to payment; the customer is informed of shipping costs before completing the purchase). All such amounts are shown and itemised to the user during checkout.

9 – Payment and invoicing

After placing an order and paying via any of the methods available, Idealium will send an email including all information related to the purchased products, unit prices, applicable taxes, total price and delivery address.

All online payments are processed via a platform provided by an external financial institution, hosted on a secure SSL site. Please verify that the payment page URL begins with https://.

The purchase is only effective when Idealium receives payment confirmation from the owner bank of the secure payment gateway. If the transaction is refused for any reason, or the full amount is not received (including any handling charges or bank transfer fees), the order will be suspended and the user informed that the transaction was not completed.

The user’s private area shows all purchases made to date.

Invoices may be requested by email at info@idealium.es specifying a national ID or identification document. Idealium will obtain the remaining billing data from the user account.

By accepting these Terms of Sale, the user gives express consent to receive electronic invoices. Once requested, Idealium will email the e-invoice within 5 business days to the email associated with the account. For a paper invoice, contact Idealium and provide the postal address for delivery.

In accordance with applicable law, Idealium cannot subsequently amend invoices for completed sales. The invoice will be issued in the name of the person placing the order. Please ensure the order is placed with the correct billing name. Duplicate invoices for third parties will not be issued, nor can invoices be issued once the statutory warranty period has elapsed.

10 – Shipping conditions

10.1 After receiving payment confirmation, Idealium will ship the products to the postal address indicated by the user. In any case, shipments will be made only within Spanish territory.

10.2 Shipping costs are borne by the user. The amount is shown in the final price breakdown during checkout, on the e-invoice and in the order summary accessible from the private area.

10.3 As a general rule, the user will receive the order within 2 to 4 business days. Once the parcel has been handed over to the postal/transport service, Idealium cannot control delivery and shall not be liable for any delays after timely handover.

10.4 If delivery cannot be completed after the carrier’s attempts, the carrier will contact the customer by SMS and/or email with instructions. If the customer does not take action, the parcel may remain available for a few days at the local depot. If uncollected and ultimately returned to sender, the customer has 10 days from the return date to request a refund of the order, from which €10 will be deducted to cover outbound and return transport costs.

11 – Idealium’s responsibilities

Idealium undertakes to ensure that the content, data and information relating to products offered on the Website are reliable, true and accurate, and is responsible for the advertised prices and characteristics. It shall not be responsible for information entered, displayed or modified by third parties unrelated to Idealium.

Photos, texts, graphics, information or characteristics illustrating products for sale are non-contractual and may vary, although we strive to ensure descriptions reflect reality as closely as possible.

Idealium shall not be liable in case of product unavailability, impossibility of delivery due to force majeure, theft or loss, or errors in the order or data provided by the user. In such cases, Idealium will promptly contact the user to find the best solution.

12 – Unauthorised uses

Idealium reserves the right to cancel a user’s account on the Website and to terminate this contract, especially in the event of a breach of any contractual obligations, or use of the Website/account contrary to the Terms of Use, these Terms of Sale, the Privacy Policy, or the good-faith practices of the sector.

13 – Customer service

Idealium, as Website operator and seller of the products/services offered, provides customer service available Monday to Sunday, from 10:00 to 20:00 (Spain time), to address queries, complaints and suggestions related to purchases made through the Website.

Contact channels:

We will respond as soon as possible and in any case within one (1) month of receiving the query or complaint.

14 – Dispute resolution

Subject to mandatory consumer protection rules, any dispute related to this Website shall be governed by Spanish law in force at the time of the dispute. The Courts of Madrid, Spain (and, where applicable, the consumer arbitration bodies to which we may adhere) shall have jurisdiction over any conflict arising from or related to the use of this Website.

For complaints concerning our services, please email info@idealium.es. We are committed to seeking an amicable solution.

15 – Confidentiality and data protection

In accordance with applicable data protection law, all personal data provided during use of the Website will be processed in accordance with the Privacy Policy available on the Website.

Legal notice

Idealium is a REGISTERED SPANISH TRADEMARK owned by Laura Rodríguez Yubero, holder of NIF 53456749B, registered with the Spanish Patent and Trademark Office.