Frequently Asked Questions
Find answers to common questions about our shipping, returns, payments, and materials like t-shirt yarn, crochet cord, and yarn balls here.
If your question is not answered, please contact us.
Shipping
☑️ When will I receive my order?
All orders are shipped from Spain. You can check the estimated delivery times on our Shipping page.
☑️ How much does shipping cost?
Shipping costs depend on the destination country and the order amount. You can see all updated rates on the Shipping page.
☑️ What is the minimum order?
There is no minimum order in Europe, except for the Canary Islands (30€).
☑️ Do you offer international shipping?
Yes, we ship within Europe. You can see the specific conditions on the Shipping page.
☑️ How can I track my order?
Once your order leaves our warehouse, you will receive an email with shipping confirmation and the necessary information to track your package status.
Returns and Warranties
☑️ Can I return products I have purchased?
Yes. You can request a return within 14 calendar days from the receipt of the order. The complete procedure is explained on our Returns page.
☑️ What conditions must products meet to be returned?
Products must be unused, with their original packaging or label and in perfect condition. Items that do not meet these conditions cannot be refunded.
☑️ Who bears the return costs?
For voluntary returns, the cost of return is borne by the customer and corresponds to the shipping rate for the area. In cases of incidents or defective products, Idealium covers the collection and new shipping costs.
☑️ What do I do if I receive a defective or incorrect product?
If your order has an incident, defective product, or an error in preparation, please contact us within a maximum of 30 calendar days from receipt. We will review it and manage the exchange at no cost to you, or a refund if the product cannot be replaced.
☑️ How long does it take to process a refund?
Once the return is received and verified, we will process the refund using the same payment method used for the purchase. The time for the amount to appear in your account is usually between 3 and 7 business days, depending on your bank.
Payments and Billing
☑️ What are the payment methods?
Payment is made through a secure platform with encryption technology. You can pay with credit/debit card, Bizum or PayPal.
☑️ Will I receive any paper documentation with my purchase?
We do not include paper documentation (delivery note or invoice) inside the package. You will receive your confirmation by email and can download the invoice from your account or request it by email.
☑️ Can I request an invoice for my purchase?
Yes. If you need an invoice, indicate your NIF (tax identification number) when placing the order. You can download it from your client area or request it by writing to administracion@idealium.es.
Idealium Products
☑️ Can colors vary from the photos?
We try to ensure that the photographs reflect the actual color as accurately as possible, but the tone may vary slightly depending on the screen or device from which it is viewed.
☑️ Can t-shirt yarn, crochet cord, and yarn balls vary in thickness or texture?
Yes. As they are textile materials, there may be slight natural variations in thickness, texture, or finish between batches, especially in t-shirt yarn and cord. This is normal and does not affect regular use or the final result of the project.
☑️ What type of projects is Idealium cord designed for?
Our cord is primarily designed for crochet projects such as bags, handles, and accessories, and is commonly used in combination with t-shirt yarn to reinforce and give structure to the pieces.
☑️ How do I know which material to choose for my project?
In each product description, you will find usage recommendations (bags, baskets, rugs, and crochet accessories, among others). Additionally, you can consult our Idealium Academy and Blog for guides and tips according to the type of project.
Professionals and Stores
☑️ Can I buy Idealium as a professional or haberdashery?
Yes. Idealium offers supplies for haberdasheries, physical stores, creative workshops, and online stores.
☑️ Do you offer wholesale?
Yes, we have specific wholesale conditions for professionals. You can find more information on the Wholesale page.
☑️ Do you also work with dropshipping?
Yes, we offer the possibility to work with Idealium through dropshipping for online stores. You can find all the details on this page.
☑️ How can I register as a professional?
If you are a professional and want to work with Idealium, fill out the professional registration form. We will review your application and send you access to catalog information and conditions.